Click a testimonial below to read in full.
"Thank you Joan"- Amy Harling, 14th September 2020
Amazing service from Joan, she couldn’t have been anymore helpful if she tried! I have never bought or sold a car and she explained everything honestly and thoroughly. She let me do everything at my own pace and didn’t put me under any pressure at all.
Not only was she brilliant with me, but she was so patient with my 18 month old son who screamed most of the way through our conversations. She even let him say hello to her beautiful dog Roxy which definitely made his day.
Thank you Joan for your brilliant service and help, I will certainly be recommending you to my friends and family when they have any car enquiries in the future.
"Very helpful"- Andrew Wardman, 3rd July 2020
Joan West Car Sales, were very helpful when my girlfriend needed someone to buy her dad's car, Joan, gave a excellent service and fair price for the vehicle.
From first contact enquiring if she would be interested in vehicle, to collection, nothing was too much trouble for Joan, even contacting us after finding some items left in the vehicle.
"Highly recommend"- Keagan Williams, 14th February 2020
Great Experience, with Joan and her right hand man Deep, great customer service and bought my first car from them, Renault Clio and it’s flawless. Couldn’t ask for a better experience for my first car and couldn’t ask for a better sales place. Highly recommend
"Amazing and friendly"- L Papsh, 27th June 2019
Amazing and friendly small dealership with excellent and reasonably priced cars. Very happy with our new car and would buy from again
"Great Service"- C. Harper, 25th March 2018
Recently bought a car from Joan. Great experience very friendly and helpful No pressure to buy. Had to delay picking up car due to severe weather twice but it was never a problem. Joan sorted out the tax for us while were there and even went and put us some petrol in. Would highly recommend this garage and woud definitely buy another car from there.
"Brilliant Experience"- B. Grover, 31th March 2017
Thank you for all of your help Joan, finding the perfect car for my daughter. No pressure sales, friendly & delighted with the service received. Will definitely recommend to everyone.. Even Joans dog was ACE... B Grover
"Buying a car for my mum"- Mr Miller, 20th May 2017
Rang Joan prior to the viewing as we were an hour away, she walked around the car whilst I was on the phone and described it perfectly, car was more than I expected when I arrived, no sales person pressure as you normally expect, Joan gave us the keys and stepped away allowing me and my parents to discuss the vehicle, car was well presented and immaculate, test drive was great, car was purchased to my mothers delight, Joan even arranged the tax on line, offered a discount 15month warranty plus the car still had half a tank of fuel, I just wish my mum would stop texting me telling how over the mon she is.
I'd even just come back for the coffee as that was lovely too, a please t deal with and thank you for the experience
"WOW!"- J. Cornish, Dec 2017
WOW!, Joan is a wonderful caring lady selling genuine local cars. We bought a stunning Citroen C5 Touring recently and she has been so caring and helpful. We bought a car from Autopark in Durham that we had to reject as it was simply appalling and well the garage were worse!. In our hour of need Joan sat us down, made us a coffee and spoke to her finance company explaining our situation, they happily covered us and Joan went one step further offering us a 15 month premium warranty in with the price of an already low priced car. The Citroen is the superb and as you read we are very happy. I have also started using Hillside garage where Joan is based and they have mot`d my 31 year old Mercedes without an issue and done the brakes on my company van for far less than the old garage we used.
"Pleasure doing business with you"- P. Woodhouse, Dec 2017
What a nice lady Joan West is, she is polite, understanding and down to earth. I told her what i was looking for and she went out of her way to find me perfect car. My son has just passed his test so ill be directing him straight to joan west car sales. It was a pleasure doing business with you. THANK YOU
"Pleasure doing business with you"- L. Woodcook, Jan 2018
Staff were very friendly and honest on the phone and gave plenty of detail about the car and finance arrangements.
I travelled a long way to buy the car, before I came up I was sent lots of additional pictures to show the condition of the car in greater detail.
On the day they were very helpful even picking me up from the train station as I didn't know the area, there was no high pressure sales tactic, they gave me plenty of time for me to look around the car by myself and check everything over, also they make a decent cuppa and have a very friendly dog too.
"Very helpful"- Michael, 17th December 2019
Very helpful very polite easy to talk with , my sister bought the car , good deal ty
"Professional"- Norman, 3rd November 2019
Professional and quick to respond
"I would use Joan over again"- Monica, 13th May 2019
Joan is a unique dealer. She communicates immedietly. I would use Joan over again. She is non pushy...allows time to decide...and is very helpful.
"Superb, Splendid, Friendly"- A. Parken, April 2018
Joan was absolutely fantastic with the superb, splendid, friendly, professional, amicable and faultless service provided to me yesterday afternoon in respect of purchase of car from Joan West Trade Car Sales - by far the best service I have ever received while purchasing a car. From start to finish, He was very patiently and professionally explained everything in details, without omitting anything and spend lots of time on the transaction, ensuring that everything was to my entire satisfaction. An unparalleled service second to none.!! The whole experience was well beyond my expectation and I would not hesitate one bit in recommending. Even my 3 young children received chocolates and goodies in the "Goodies bag" - totally unexpected!! I would highly recommend Joan West Trade Car Sales to anyone who want a hassle -free process of purchasing a car. Well done Joan and the rest of the very friendly team - they all made me very welcomed with refreshments and their helpfulness and cheerfulness after a long journey from London Keep up the good work, all of you at Joan West Trade Car Sales.
"You won’t regret it"- L. Price, April 2018
What a really nice place. Staff very helpful they don’t push you to buy or stand around nagging you. But yet when you need the help they are there. Wasn’t rushed on a test drive. And in the end got the perfect car for a fantastic price. If you need a car give these guys a try. You won’t regret it. Highly recommended to all!
"Exceptional service and a friendly atmosphere"- E. Gerrard, May 2018
After buying a car from another car dealer less than 4 weeks ago that turned out to be a death trap, l found Joan online and she went out of her way to help me. She didn’t have to help me in the way that she did. She could quite easily have told me the car l wanted to exchange (broken down for parts because it’s too dangerous to drive!) was not worth her time or effort but she didn’t. And so for this l am greatful. Her staff were helpful to when l picked up my new (safe, non death trap) car and I would highly recommend Joan to anyone wanting exceptional service and a friendly atmosphere.
"Nothing but kind words for Joan"- J. Cullen, Nov 2017
Well, I have nothing but kind words for Joan. Such a lovely lady and couldn't have been more helpful. Not pushy at all, just genuinely helpful. Loved the fact she didn't jump on me, as soon as I arrived, left me to have a browse and then any questions she answered. I have to say this is a great approach as you don't feel pressured or hassled, the world would be a nicer place if more people were like Joan. I took a test drive on 2 cars and purchased the second one and was more than happy with it. great place to look for a car, whether it be your first second or tenth! Great selection. Cannot recommend enough, thank you very much. love one happy customer xxx
"Really good service"- Adam, May 2018
I bought a car from Joan about a year ago now, had a couple of problems in the first month but Joan did everything within that day or the next day to sort it out, really helpful and really good service.. I’m now 1 year in a everything’s passed it’s mot with flying colours; I’m also lead to believe Joan put 4 new tyres on the car and a new brake system before I picked it up, something she didn’t have to do and would have cost me hundreds to sort (tyres alone).
Best car I’ve bought, easiest process I’ve been through, couldn’t recommend this place more and thank you Joan and co for all your hard work and calm attitude in buying a car
"I can't thank her enough"- K. Carter, Feb 2018
After only a year of driving and being insanely let down by my first car, I found Joan West! I can't thank her enough for helping me with my new car (I'm a bit of a dummy!). I picked the car I liked, there was absolutely no pressure to buy. Joan showed me the car's history and even advised me to check my insurance before I bought it. I got a fantastic deal on a warranty and she took my old brum away for me! Every step of the service was impeccable and Joan made everything so clear and easy. I absolutely love my mini cooper :) thankyou so much xxx
"Outstanding team and service!"- L. Charalambous, June 2017
Would highly recommend Joan and her helpful team! Browsed there selection of cars on a weekend and was greeted by a very helpful and attentive worker (wish i had gotten his name but he was a indian man with a turban) who answered any questions i had and didnt seem bothered one bit when i wanted to look inside almost every car!
Found one i loved but as i am no expert on cars i wanted to come back during the week with my dad so he could take a look, got no pressure off the indian worker at all he said it wasnt a problem and to ask for Joan. Came back during the week and was greeted by joan and another one of her helpful workers who made us a coffee. After checking the car and going through the details i bought the car and still love it to this date, had no faults at all and it even came with a full 12 months mot!
Will definetly come back when I am ready for me next car!